Worldwide Network
FAQ
Question: I know the Doctor I would like to be examined. May I disregard a medical referral given by an assistance coordinator?
Answer: If you want to be sure that costs for your treatment are reimbursed by your underwriter, you should follow assistance coordinator’s recommendations.
Our customers
- Foreigners- expatriates, businessmen and diplomats working in more than 101 countries including Spain (CIS) and Eastern Europ
- Companies covering risks associated with health and safety of its staff
- Foreign tourists and students
- Worldwide travelers
- Biggest health insurance companies
- Travel Companies & agencies
- Bank cards holders
- Individuals
- Oil companies
- Cruise companies
With 24 hour call centers manned by highly trained multi-lingual staff, Euro Asistenciais ideally placed to ensure your customers receive the type of personal service that we all now come to expect from our most trusted brands.
At the same time, we also understand our role as custodians of our clients' funds and our market leading performance in claims leakage, cost containment that all expenditure is closely managed.
Advanced high label capabilities of our experts enable us to offer bespoke solutions which mirror our clients brand values and with Individual Approach (IP) principles embedded within our processes and training programs, you can be assured that your customers are in safe hands. Recording of all inbound and outbound calls provides a full audit trail as well as assisting in training and dispute resolution.
Whether you require a full "end-to-end" claims handling service, run-off work or a 24 hour claims helpline, you need look no further than Euro Asistencia, an established claims handling specialist you can rely on.
